Terms and Conditions

Last Updated: December 2024

The Bahwesh website ("Website") is an internet-based eCommerce portal owned and operated by Bahwesh eCommerce Private Limited ("Bahwesh"), a company incorporated under the laws of Iraq. We are committed to providing a safe and reliable shopping experience for all our customers throughout Iraq.

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1. Acceptance of Terms

By using the Bahwesh website and our services, you:

  • Agree to all terms and conditions mentioned here without exception
  • Acknowledge that you have read and understood all mentioned provisions
  • Commit to comply with all applicable laws and regulations in Iraq and your region
  • Agree to any future updates to these terms as may be posted on the Website
  • Agree not to use the Website for commercial purposes without prior written consent
Important Note: If you do not agree to any of these terms, please do not use the website or any of our services.
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2. Account & Membership

2.1 Account Creation Requirements

  • You must be at least 18 years old
  • Provide accurate, complete, and current information
  • Maintain and update your account information
  • Not create more than one account per person

2.2 Account Security

  • You are fully responsible for protecting your password
  • Must notify us immediately of any unauthorized use
  • We are not liable for losses from unauthorized use
  • Two-factor authentication is recommended for added security
Warning: Sharing your account information with others may expose your personal and financial data to risk.
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3. Products & Pricing

3.1 Product Information

  • We strive to provide accurate information about all products
  • Images are for illustration and may differ slightly from actual product
  • Colors may appear differently depending on your device screen
  • Specifications are subject to change by manufacturer

3.2 Pricing & Offers

Pricing Policy

  • All prices in Iraqi Dinar (IQD) and US Dollar (USD)
  • Prices include VAT where applicable
  • Prices may change without prior notice based on availability
  • Final prices are those displayed at checkout
  • Exchange rates updated daily per local market

Offers & Discounts

  • Offers are time-limited and subject to cancellation
  • Cannot combine multiple offers
  • Some products excluded from offers
  • We reserve the right to modify or cancel any offer
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4. Orders & Payment

4.1 Order Process

1

Select Products

Add desired products to shopping cart

2

Review Order

Verify products, quantities, and prices

3

Enter Details

Provide delivery address and contact info

4

Payment

Choose payment method and complete transaction

4.2 Available Payment Methods

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Bank Cards

Qi Card, Visa, Mastercard, American Express

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Digital Wallets

Zain Cash, Asia Hawala

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Bank Transfer

Direct to our verified accounts

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Cash on Delivery

Available in Baghdad and major cities

Payment Security: All financial transactions are protected with the highest encryption and security standards.
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5. Delivery & Shipping

5.1 Delivery Areas

Shipping from USA

  • Delivery within 2-4 weeks
  • Direct from US warehouses
  • International tracking available
  • 100% authentic products

Shipping from UAE

  • Delivery within 5-10 business days
  • Ships from Dubai & Emirates
  • Fast service to Gulf region
  • Competitive shipping rates

Local Shipping - Iraq

  • Baghdad: 1-2 business days
  • Other provinces: 2-5 business days
  • Delivery to all provinces
  • Cash on delivery available

5.2 Delivery Policy

  • Delivery times calculated from order confirmation and payment completion
  • Shipping from USA takes 2-4 weeks
  • No deliveries on Fridays and national holidays
  • We will contact you before delivery to ensure availability
  • All shipments are handled through verified shipping companies
  • Delivery available throughout all of Iraq
Important Shipping Note: If shipping weight is not available at the time of order, we will calculate it as 1kg initially. The actual weight difference will be added when we deliver the products to your home.

Shipment Tracking

You can track your shipment through:

  • Tracking number sent via email
  • Your account on the website
  • Contact customer service
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6. Returns & Exchange Policy

6.1 Return Conditions

✅ Returnable Products

  • Electronics (unopened)
  • Clothing and shoes (with tags)
  • Accessories (in original packaging)
  • Home appliances (unused)

❌ Non-Returnable Products

  • Health and personal products
  • Food and consumables
  • Software and digital products
  • Custom-made products

6.2 Return Process

  1. Submit Return Request

    Within 7 days of receiving product (per seller policy)

  2. Request Approval

    Review and response within 48 hours

  3. Ship Product

    Send product to our specified address

  4. Inspection & Confirmation

    Product inspection and condition verification

  5. Refund

    Refund within 7-14 business days

Notice: Product must be in original condition with all accessories and invoices.
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7. Warranty & Service

7.1 Warranty Coverage

Warranty Includes

  • Manufacturing defects
  • Unintentional technical failures
  • Original spare parts
  • Periodic maintenance (per product)

Warranty Excludes

  • Misuse or negligence
  • Intentional damage or breakage
  • Unauthorized service
  • Natural disasters

7.2 Service Centers

We provide a wide network of authorized service centers to ensure you receive the best after-sales service.

🔧 Certified technicians
⚡ Fast service
✔️ Original parts
📞 24/7 support
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8. Privacy & Security

8.1 Data Protection

We are committed to protecting your privacy and personal data security through:

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Full Encryption

256-bit SSL encryption for all data

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Advanced Protection

Firewalls and intrusion detection systems

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Continuous Monitoring

24/7 monitoring for suspicious activities

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Standards Compliance

GDPR compliant and privacy laws

8.2 Data Usage

We use your data only for:

  • Processing and fulfilling orders
  • Improving shopping experience
  • Sending important order updates
  • Personalizing offers (with your consent)
Your Rights: You can request access to your data, correction, or deletion at any time.
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9. Intellectual Property Rights

All content displayed on Bahwesh website is protected under copyright laws, including:

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Text and content

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Designs and logos

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Images and videos

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Source code

Prohibited: Copying, distributing, or modifying any content without prior written permission.
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10. Contact Us

We're here to help! For inquiries about terms and conditions or any other matters:

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Email

support@bahwesh.com

Response within one working day
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Live Chat

Available on website

9 AM - 9 PM
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WhatsApp

+964 784 460 9080

Quick response
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Visit Us

Baghdad - Al Mansoor

By Accepting These Terms and Conditions

You agree to comply with all provisions mentioned above and acknowledge that you have read and understood their content in full.

Last Updated: December 2024 | Version: 2.0
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